How can we help?

Sign up, claim your slug, and complete the onboarding wizard.

What each step does, what you can skip, and how to come back later.

Eight setup tasks tracked on your dashboard. Dismiss it when you're ready.

When seats matter, and how to mark yourself as a solo dealer.

Light vs. dark themes, and what each preset signals to collectors.

Recommended formats, sizes, and background-removal tips.

Pick a default image, upload your own, or use a preset.

Editorial Serif, Tailored Modern, or Modernist Sans — when to pick which.

Six layout variants and the buyer behaviour each one encourages.

Photo-first flow, smart defaults, and required vs. optional fields.

How status affects visibility on your showroom and search.

Minimum resolution, lighting, and the case/dial/strap shots collectors expect.

Column mapping, validation rules, and what happens to unmatched rows.

Enterprise feature: pull a post or full grid into draft listings.

How the AI writes copy from your specs, and your monthly cap.

Email + dashboard notification when a buyer messages about a listing.

Accept, decline, or counter — and what the buyer sees at each step.

In-person or virtual viewings, with calendar slots and confirmations.

Accept a buyer's watch as part-payment with the trade-request flow.

Manual invoice creation with line items, VAT, and payment options.

How to capture bank details on your invoice and what to communicate to buyers.

Adding a wallet address and the network options buyers see.

Mark an invoice as paid once funds clear in your bank account.

What the buyer sees when they open their invoice link.

CNAME and TXT records walkthrough for the most common DNS providers.

How we issue the SSL cert and the verification window.

Pending vs. failed states and what they mean.

Removing a custom domain and what happens to existing buyer links.

Email invitation, acceptance flow, and the 7-day expiry.

What each role can do — and the owner-only surfaces (billing, team management).

Starter (1), Professional (3), Enterprise (10) — and how to handle overflow.

Temporary access freeze vs. permanent removal, and how seats free up.

Private/legal info on Account; public-facing stuff on Showroom.

Used on invoices, never shown publicly on your showroom.

How your defaults flow into new listings and invoices.

When you can change your URL slug and what redirects we set up.

wa.me link format and the right phone-number formatting.

Supported providers and the link format for each.

When buyers see which channel, and how to handle response expectations.

Feature matrix, listing limits, and the AI / Instagram add-ons.

Pro-rata billing, what happens to listings over the new plan's limit.

Update card on file, view past invoices, switch billing email.

Effective date, data retention, and the option to keep Starter access.

FedEx, DHL, UPS — credential setup and the test mode toggle.

From invoice to printed label in under a minute.

Status updates that flow to the buyer's shipment page automatically.

Optional pre-ship photo workflow and timestamped storage.

Password reset, magic-link claim emails, and 2FA recovery.

Draft vs. published, search indexing, and showroom visibility checks.

Token expiry, dealer slug changes, and how to regenerate.

DNS propagation, the 24-hour SLA, and when to contact support.