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Refund Policy

Last updated: 10 July 2026

This Refund Policy explains how refunds, cancellations, and billing issues are handled for ChronSeek subscriptions.

ChronSeek is operated by:

Walime Bellai, trading as ChronSeek
Ruslandkade 26, 1326 KK, Almere, The Netherlands
Email: info@chronseek.com

1. About ChronSeek

ChronSeek is a B2B SaaS platform for independent watch dealers.

ChronSeek sells software subscriptions only. ChronSeek does not sell watches, process payments for watches, hold customer funds, act as an escrow service, authenticate watches, guarantee transactions, or operate as a marketplace.

Any watch transaction takes place directly between the dealer and their client outside of ChronSeek.

This Refund Policy applies only to ChronSeek software subscription payments.

2. Subscription payments

ChronSeek is sold as a recurring software subscription.

Subscription payments are billed according to the plan, billing period, and price shown at checkout or agreed in writing.

Subscription payments for ChronSeek are processed by our payment provider. The payment provider may handle checkout, payment processing, invoices, taxes, refunds, disputes, and chargebacks according to its own policies, payment network requirements, and applicable law.

ChronSeek does not collect or store full card details.

3. First-payment refund window

We want new subscribers to have a fair opportunity to decide whether ChronSeek suits their business.

If you subscribe to ChronSeek and are not satisfied, or if the product is not suitable for your business, you may request a refund within 30 days of your first subscription payment.

Refund requests made within this 30-day first-payment period will generally be approved, provided there is no evidence of fraud, abuse, prohibited activity, or serious breach of our Terms and Conditions.

4. Monthly subscription refunds

For monthly subscriptions, you may request a refund for your first payment within 30 days of payment.

After the first 30 days, renewal payments are generally non-refundable once the new billing period has started. However, we may still review refund requests on a case-by-case basis, especially where:

  • the renewal was accidental;
  • you forgot to cancel but did not continue using the service;
  • there was a billing error;
  • you were charged incorrectly;
  • the product was unavailable for a significant period;
  • the subscription could not be activated properly.

We aim to handle billing issues fairly and reasonably.

5. Cancellation

You may cancel your subscription at any time through the billing portal or by contacting us at info@chronseek.com.

Cancelling your subscription stops future renewals. It does not automatically refund payments that have already been processed.

After cancellation, you may continue to access paid features until the end of your current paid billing period, unless your account is terminated for breach of our Terms and Conditions.

6. Billing errors and duplicate charges

If you believe you were charged incorrectly, charged twice, or billed after cancellation, contact us at info@chronseek.com.

If the charge was made in error, we will work with our payment provider to correct the issue or issue a refund where appropriate.

7. Refunds for unavailable or incomplete service

If ChronSeek cannot provide access to the subscribed service because of a technical issue, activation issue, or internal platform problem, we may offer one or more of the following:

  • a refund;
  • a partial refund;
  • a billing credit;
  • an extension of your subscription period;
  • technical support to restore access.

The appropriate remedy will depend on the specific situation.

8. Non-refundable situations

Refunds may be refused where:

  • the account was used for fraud, spam, abuse, illegal activity, or prohibited conduct;
  • the user breached our Terms and Conditions;
  • the refund request relates to a watch transaction between a dealer and a buyer;
  • the refund request relates to third-party services outside ChronSeek;
  • the user repeatedly subscribes, uses the service, and requests refunds in bad faith;
  • a chargeback or payment dispute has already been opened with the payment provider or card issuer.

9. Watch transactions are excluded

ChronSeek does not sell watches, process watch payments, hold funds, provide escrow, or act as a marketplace.

Refunds, returns, disputes, deposits, chargebacks, shipping issues, authenticity issues, and payment issues related to watch transactions are the responsibility of the dealer and their client.

This Refund Policy only applies to ChronSeek software subscription payments.

10. How to request a refund

To request a refund, contact us at info@chronseek.com.

Please include:

  • your name;
  • your account email;
  • the payment date;
  • the subscription plan;
  • the reason for the refund request.

We aim to review refund requests as quickly as reasonably possible. Approved refunds may take several business days to appear, depending on the payment provider, bank, card issuer, or payment method.

11. Chargebacks and disputes

If you have a billing issue, please contact us first at info@chronseek.com so we can try to resolve it.

If a chargeback or payment dispute is opened, our Merchant of Record or payment provider may handle the dispute according to its own policies, payment network requirements, and applicable law.

12. Changes to this Refund Policy

We may update this Refund Policy from time to time.

If we make material changes, we will update the "Last updated" date and may notify users by email or through the platform.

Continued use of ChronSeek after changes take effect means you acknowledge the updated Refund Policy.

13. Contact

For questions about this Refund Policy, contact us at info@chronseek.com.